Probably the first question we advise you to answer is whether your business model would be best served by keeping an IT expert in house or by contracting with an external service that handles repairs, upgrades, etc., in their own location. Some factors to consider include your business footprint. IT work takes space, especially at high volumes, and you may not have the resources to store the parts, pieces, equipment, and spare devices needed to make the magic happen. On the other hand, if you do have the space and a workforce heavily reliant on their devices, the quick turnaround of having someone on-site can make all the difference in the world. At ComputerCare we offer both models of support, but not all computer repair companies do, so this is definitely a factor to consider when contracting with a third-party service.